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Utility Services
Utility Billing Administration
The City of Cibolo Utility Billing Administration Department is responsible for billing and collection of water, sewer, and solid waste and recycling receivables. Our mission is to provide professional customer service at all times, and to provide accurate and timely services to the citizens of Cibolo for billing questions, concerns, connects, disconnects, and transfers.

Water Districts
The City is served by two water districts; the City of Cibolo and Green Valley Special Utility District. To find out the water district that covers your area, contact the Utility Administration Department.

Water Conservation
The City of Cibolo currently receives its drinking water from the Canyon Regional Water Authority. The water they process and deliver to us comes from two sources, the Guadalupe River and from the Carrizo Aquifer. These two sources are substantially more drought resistant than the Edwards Aquifer, where San Antonio produces a majority of their drinking water. All City of Cibolo water customers are encouraged to read our drought contingency plan, which includes our water conservation rules. It is important to note that our water usage rules and restrictions are not set by San Antonio or SAWS and can differ significantly from theirs during periods of reduced rainfall. 

For residents that receive their water service from the City of Cibolo Utilities Department, the City upholds these Year Round Water Conservation Measures . If your water service comes from GVSUD, please visit GVSUD.org for information on water conservation measures in their district.

Spring Clean up information.

From our Sewer Provider CCMA - Be Sewer Conscience


Bulk Waste Collection
Through our Bexar Waste solid waste contract we offer bulk collection for large items. Click here to sign up and see details and deadlines.

Chipper Service
The City offers chipper service to residents who trim their trees. Click here to sign up and see details and deadlines.

Monthly Meter Reads
Every month on/around the 15th the City of Cibolo Meter Technician drives the Cibolo water district to 'read' your meter. The meters have an antennae inside that provides our software a reading, via computer and that information is uploaded into your account.
How to read my meter.

Consumer Confidence Report

View the City's most recent Consumer Confidence Report.
Consumer Confidence Report 2015
Consumer Confidence Report 2014.
Consumer Confidence Report 2013
Consumer Confidence Report 2012

Water Rates - October 2017
As was published in our Fall 2017 Newsletter, the Cibolo water rate structure is changing.  Please see our rate table breakdown for more detail on how this may affect your bill. Please contact Utility Billing Administration at 210-658-9900 if you need further assistance.

Our Leak Adjustment Policy has changed - read here

To request a Leak Adjustment please fill out this form and bring to City Hall with any receipts from repair.

To request a Winter Average adjustment due to a leak, please fill out this form and return to City Hall with any receipts from repair.
Maggie Patterson 
Utility Administrator 
Email

200 S. Main St.
P.O. Box 826
Cibolo, TX 78108

Ph: 210-658-9900
Fx: 210-658-1687

Hours
Monday - Friday
8 a.m. - 5 p.m.